Privacy Policy

Who we are

Boxifyme (“we”, “us”) is responsible for the personal information described in this policy. You can reach us about it through the privacy request form below or our contact form.

Scope

This policy describes information handled through the Boxifyme website, quote requests, artwork reviews, live chat conversations, and related business communications. It does not cover third-party websites linked from this site.

Information we collect

We collect information you choose to provide, such as your name, business contact details, company, project requirements, and links you provide for artwork review. We may also receive limited technical data needed for security and site operation, such as IP address, browser type, requested pages, and timestamps.

How we use information

• Respond to quote, contact, chat, privacy, and artwork requests.
• Plan, produce, support, and improve packaging services.
• Protect the website, prevent abuse, and diagnose failures.
• Measure site usage only after the visitor permits optional analytics.
• Meet legal obligations and resolve disputes.

Sharing and service providers

We use the following providers to run this website and our service. Each receives only what it needs for its part, and handles it on our behalf:

• Vercel hosts the website, so it receives the technical data of every visit, such as IP address, browser type, and the pages requested.
• Hostinger provides our domain, its DNS, and our email inbox, so emails you send us, or that our forms send to us, are stored there.
• Resend delivers the emails our website sends: your quote, contact, and privacy requests to our team, our replies with quotes, and account codes. It receives the email address and the content of each email.
• Supabase stores quote requests and customer portal accounts, including your name, contact details, project details, and, if you create an account, your sign-in details.
• Google reCAPTCHA protects our forms from spam and abuse. It collects hardware and software information, such as device and browser data, and sends it to Google for analysis. Its use is subject to the Google Privacy Policy and Terms of Service.
• tawk.to provides the live chat, where it is switched on. It receives the messages you send in the chat and a browser identifier, as described in our Cookie Policy.
• Google also provides analytics, only after you allow it, and “Continue with Google” sign-in, only if you choose it, in which case Google shares your name and email address with us.

We may also share project details with the production and shipping partners who make and deliver an order you place. We do not sell personal information or share it for cross-context behavioral advertising.

Retention and security

We keep quote and enquiry submissions for 24 months after your last contact with us, then delete or anonymise them. Where live chat is available, chat transcripts are kept for 12 months. Information may be held longer where contractual records, dispute resolution, or applicable law require it. You can ask us to delete your information sooner using the privacy request form below. We use administrative and technical safeguards, but no internet transmission or storage method is completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about certain disclosures. We may need to verify your identity and may retain information where law permits or requires it. Optional analytics can be changed through Cookie preferences in the footer.

Children, changes, and contact

This business website is not directed to children. We may update this policy as practices change and will revise the date above. Privacy questions and requests can be sent with the privacy request form below.